Once your order has been placed, you will receive an email confirmation of your order. If you do not receive a confirmation, please contact us. We pack and ship immediately and have your shipment on the way as quickly as possible, usually on the next working day.

While we will do all we can, to ensure your order is delivered on time, Lotus Factory cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Average delivery times are:

  • ASIA: 3-9 business days
  • AUSTRALIA: 10-21 business days
  • UNITED STATES: 5-9 business days
  • CANADA: 4-10 business days
  • EUROPE: 5-12 business days

Express Shipments

If you are interested in Express shipments please contact us. We will inform you about the additional charge for this service.

Order Tracking

After your order is shipped you will receive an email containing the tracking number and tracking link. You also can find this information in “My Account – Orders” on our website.