Once your order has been placed, you will receive an email confirmation of your order. If you do not receive a confirmation, please contact us. We pack and ship immediately and have your shipment on the way as quickly as possible, usually on the next working day.
While we will do all we can, to ensure your order is delivered on time, Lotus Factory cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. International delivery usually takes 6-14 days, depending on your location.
US shipments are sent in bulk via Express to the US and then handed over to USPS for the final delivery. (First class mail). With this premium shipping service, we are able to deliver in a very short time frame overseas.
We use ePacket for delivery to make sure your items reach you safely. All orders are shipped out with ePacket but the local delivery is made by the national courier. DHL, Royal Mail, CanadaPost…
Average delivery times in business days:
- ASIA: 3-5 days
- AUSTRALIA: 6-14 days
- UNITED STATES: 5-12 days
- CANADA: 5-9 days
- EUROPE: 5-11 days
Please be informed that, at this moment, we don’t offer shipments to Sweden.
After your order is shipped you will receive an email containing the tracking number and tracking link. You also can find this information in “My Account – Orders” on our website.